Field notes
Notes from the desk.
What we learn from the practices we serve. Open Dental engineering, dental revenue cycle, and the occasional opinion piece.
May 20, 2026 · Analytics · 6 min read
Insights vs spreadsheets: the math
Most Open Dental practices still run their KPIs out of Excel. Here's the actual cost — in hours, in errors, and in delayed decisions — of staying there.
May 18, 2026 · AI · 9 min read
AI in the front office: what actually works
Most dental AI right now is a chatbot bolted onto a phone tree. Here's the smaller, less glamorous version that moved real numbers — and how we designed Remy, our tool-using assistant, to do it.
May 16, 2026 · Engineering · 8 min read
On-prem first: the case for local agents
Why the Pulse Connector runs on your Open Dental server, not in our cloud. The architecture, the trade-offs, and the regulatory math behind keeping PHI inside your network.
May 15, 2026 · Revenue · 7 min read
The 90-day claims fix: how a 4-op practice cut AR over 90 by 38%
A four-operatory Open Dental practice was carrying $112k in AR over 90 days. Ninety days later it was $69k. Here's exactly what changed — and what didn't.
May 12, 2026 · Company · 6 min read
Why Pulse Dental? — two products, on purpose
Why we built two integrated products instead of one shallow analytics dashboard. The case for going deep on Open Dental.